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How to Set Up Numbers for Texting

Written by Lindsay Farrow

In Numinar, you can go ahead and start texting/send text surveys right away with toll-free numbers after provider verification.

Follow the steps below to start toll-free texting if your account subscription includes our texting feature! If you are unsure if you signed up for texting, please contact support via chat or at support@numinar.com.

💡Numinar utilizes two types of phone numbers, a Texting number for texts/ text- surveys and a Calling number for calls/ivrs. Texting numbers currently only utilize toll-free numbers.

Only 1 Texting number is required for texts/text-surveys

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Step 1/8: Click on Settings


Step 2/8: Fill out the "Organization Information" fields

Note: Only the Organization information is required.
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Step 3/8: Click on Purchase Number in the Phone Numbers tab


Step 4/8: Select the phone number type

Select the phone number type


Step 5/8: In this case, select texting

In this case, select texting


Step 6/8: Click on Add Number

Click on Add Number

Step 7/8: Check your toll-free number verification status

To ensure your toll-free number is ready when you need it, please allow 3 to 10 business days for approval.
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💡 Three different statuses can be displayed: 💡

🔉 In Review - These numbers are being reviewed by our texting provider. Until the review is completed, text / text-surveys cannot be sent.

🔊 Verified - These numbers have been approved by our texting provider as valid toll-free numbers and have high deliverability. We do NOT recommend deleting this number until all voter outreach involving this number is completed.

🔇 Rejected - These numbers have been rejected by our texting provider. Please review the information in your organization settings page. Hovering over the Status Rejected button, will display the rejection reason.


Step 8/8: If you plan on calling, or sending IVRs be sure you have a Calling number. Only 1 number is required for calling/IVRs

💬Frequently Asked Questions

What is a toll free number?

Toll-free numbers are 10-digit phone numbers that are not area code specific and used for texting and text surveys.

Should I replace my toll-free number?

You can replace your toll-free number during text projects at any time. For text survey projects, it is recommended to wait 48 hours after beginning a text survey project before refreshing the toll-free number to allow responses to come in. There may be some instances where you will need to replace regardless and support@numinar.com can assist.

How many toll-free numbers do I need for texting? How many non-toll numbers for calling?

You only need 1 non toll-free number for calls/ivrs and 1 toll-free number for texts/text-surveys. You can have both in the account at the same time.

Are there any best practices that could help improve deliverability?

Please check out the How to ensure your texts are compliant article for helpful tips to improve deliverability.

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